Products

1. What is the quality of your clothing products?
We take pride in offering premium-quality ethnic wear crafted with high-grade fabrics, traditional artistry, and attention to detail. Each piece is carefully inspected before dispatch to ensure you receive only the best.

2. How do I determine the correct size for my clothing item?
You can refer to our detailed size chart available on every product page. If you need personalised sizing advice, feel free to reach out to our team.

3. Can I exchange or return a clothing item if it doesn't fit?
Yes, returns and exchanges are allowed. Please read our return policy under the "Returns & Exchanges" section below.

4. How can I care for my clothing items to prolong their lifespan?
We recommend dry cleaning or gentle hand washing with mild detergents for most of our ethnic wear. Care instructions are also mentioned on the product tags.

5. Are the colours on your website accurate?
We strive to display accurate colours, but slight variations may occur due to differences in screen settings and lighting during product photography.

6. How can I place an order on your website?
Browse your favourite products, select the size and quantity, and click "Add to Cart." Proceed to checkout and complete your payment to place the order.

7. Do you offer custom sizes or designs for clothing items?
Yes, for select items, especially our Made-to-Order range, we offer custom sizing. Contact us via email for personalised requests.

8. Can I see the clothing item in person before purchasing it?
We are currently an online-only store. However, we provide high-resolution images and detailed descriptions to help you make an informed choice.

9. How often do you restock items that have sold out?
Restocking depends on the availability of fabric and production cycles. For popular items, we restock as soon as possible.

10. How can I know if a clothing item is in stock?
If a product is visible and available for selection on the site, it's in stock. If the item is out of stock, the "Add to Cart" button will be disabled.

11. What materials are your clothing items made of?
We use high-quality cotton, georgette, silk blends, rayon, and other breathable fabrics. Product-specific fabric details are mentioned in the description.

12. Can I make changes to my order after I have placed it?
Yes, you can request a change or cancellation within 1–2 hours of placing the order by emailing us at contact@ethnicstory.shop.

13. Can I make a gift purchase for a clothing item?
Absolutely! Just mention your gifting request in the notes section at checkout or email us after placing your order.

14. Do you offer any warranties or guarantees for your clothing items?
We don't offer a formal warranty, but if you face any issues with quality or receive a damaged item, we'll make it right.

15. How can I contact your customer service team for assistance with my clothing item?
You can email us at any time at contact@ethnicstory.shop. We're happy to help!

16. What should I know about your Made-to-Order products?
Our Made-to-Order pieces are custom-crafted to your specifications after you place your order. These cannot be cancelled or returned unless they are defective or incorrect. Please check size charts and descriptions carefully.

Shipping & Payment

1. What are your shipping options?
We ship via top logistics partners across India. Shipping charges, if applicable, are displayed at checkout.

2. How long will it take to receive my order?
Delivery usually takes 7–25 business days from the date of order, depending on your location.

3. How can I track my order?
Once dispatched, a tracking link will be emailed or sent via SMS to you to monitor your shipment in real-time.

4. Can I change my shipping address after I place my order?
You may request an address change within 1–2 hours of placing your order by emailing us.

5. What should I do if my order has not arrived within the estimated delivery time?
Please email us at contact@ethnicstory.shop. We'll check with our courier partners and get back to you promptly.

6. Is there a free shipping offer available?
Shipping discounts, if any, will be automatically applied during checkout. Keep an eye out for special promotions.

7. Do you offer international shipping?
Currently, we ship only within India.

8. What should I do if I receive a damaged or defective item?
Please get in touch with us within 7 days with pictures or a video of the issue. We'll arrange a return and process a refund or exchange.

9. Can I use more than one payment method for my order?
Unfortunately, we accept only one payment method per order.

10. What is your return policy?
Please refer to the "Returns & Exchanges" section below.

11. Can I pay using a debit card?
Yes, we accept all major debit and credit cards.

12. Do you offer cash on delivery (COD) as a payment option?
Yes, COD is available. However, all COD orders will be confirmed via call or message before dispatch.

13. What should I do if I have trouble with my payment method during checkout?
Please try a different payment method or contact your bank for assistance. You can also reach out to us for help.

14. What should I do if I am charged more than once for my order?
Email us with your transaction details, and we'll investigate and refund the duplicate charge.

15. Will my payment information be saved for future orders?
We do not store your payment details. All payments are processed securely via trusted platforms.

16. Who powers your online payment methods?
Our payments are processed through Razorpay Payments, a trusted and secure platform.

17. What is Razorpay Payments, and is it a secure platform to use?
Yes, Razorpay Payments is a PCI-DSS-compliant and highly secure payment gateway used by thousands of online businesses in India.

Return | Exchange | Refund | Credit Note

1. What is your return and exchange policy?
We accept returns within 7 days of delivery. Items must be unused, unwashed, and in their original packaging with tags.

2. What makes a product eligible for exchange or return?
Eligibility depends on the condition (unused, with tags and invoice) and timeframe (within 7 days). Made-to-order items are not returnable unless defective.

3. How do I return or exchange my product? Please email us at contact@ethnicstory.shop with your order ID and reason for return. We'll guide you through the process.

4. How do I initiate the return of the product?
Just email us with your order ID and photos of the product (if damaged). Our team will assist you with the next steps.

5. How do I notify Ethnic Story about a defective or damaged product? Please send us clear pictures or videos of the issue, along with your order ID, to contact@ethnicstory.shop within 7 days.

6. What will I get in return if my product is defective or I receive a different product?
We'll arrange a pickup and provide a full refund, replacement, or credit note—whichever you prefer.

7. Will I receive a refund if the return is due to issues other than the product not meeting expectations, such as the product arriving late, no longer being needed, or being purchased by mistake?
In such cases, we will issue a credit note for the product's value (excluding shipping and COD charges).

8. What is a credit note?
A credit note is a voucher equal to the product's value that can be used in your next purchase.

9. How do I use the credit note?
Apply the code received in the "Coupon Code" section at checkout. It is valid for future purchases.

10. Do you offer a return pickup?
Yes, for defective or incorrect products. For other reasons, customers are responsible for the return shipping costs. If pickup is unavailable in your area, we'll reimburse ₹150–₹200 post-approval.

11. How will I know if my return is accepted?
Once the product passes our quality check, you'll receive an email confirmation regarding the refund or credit.

12. What if I want to exchange the product for a different one?
Mention your exchange preference in your return email. If available, we'll ship the new item after receiving the original.

13. How long does the refund process take?
Refunds are processed within 7–15 business days after we receive and inspect the returned item.

14. How will I get my refund?
Refunds are credited to the original payment method. For offline payments, please email your bank details.