Return & Exchange
Return & Exchange Policy – Ethnic Story
How to Request a Return or Exchange
- Email us at contact@ethnicstory.shop with your Order ID and photos (if applicable).
- Onceapproved, the item will be picked up in 3–5 working days.
What's Eligible for Return/Exchange
- Youcan request a return or exchange within 7 days of receiving your order.
- The item must be unused, unwashed, and in its original packaging with tags intact.
- Onlyone return/exchange per order is allowed.
- We do not accept returns or exchanges for:
- Sale items, Free items (like in Buy 2 Get 1 offers), or Black Friday purchases.
- Items returned after 7 days or without tags/invoice.
- Items with signs of use or wear.
Return Shipping Charges
- For general returns (like change of mind or size issue), a ₹150 return charge will be deducted from your refund/store credit.
- If you’re returning due to a damaged or incorrect item, return pickup is free.
- If pickup is not available in your area, please self-ship the item. We’ll reimburse up to ₹200 once approved
Exchange Policy
- Exchanges are available for size or design, based on availability.
- No shipping charges for exchanges.
- Exchange orders of higher value must be prepaid. If lower, we’ll issue a store credit for the difference.
Refund & Store Credit Policy
- Refunds are only given if you received a wrong or damaged product – and only after we receive and inspect the return.
- For all other eligible returns, we issue a store credit valid for 1 year from the date of issue.
- Shipping and COD charges are non-refundable.
- Refunds are processed in 7–15 business days.
Note on Handcrafted Products
We celebrate imperfections! Slight variations in print, color, or texture are not considered defects — they’re the charm of handmade products.
Please Remember:
- Orders from other platforms (like Myntra or third-party stores) are not eligible for returns/exchanges at Ethnic Story.
- We reserve the right to make the final decision in any case.