Return & Exchange Policy – Ethnic Story

How to Request a Return or Exchange

• Email us at contact@ethnicstory.shop with your Order ID and photos (if applicable).
• Onceapproved, the item will be picked up in 3–5 working days.

What's Eligible for Return/Exchange

• Youcan request a return or exchange within 7 days of receiving your order.
• The item must be unused, unwashed, and in its original packaging with tags intact.
• Onlyone return/exchange per order is allowed.
• We do not accept returns or exchanges for:

1. Sale items, Free items (like in Buy 2 Get 1 offers), or Black Friday purchases.
2. Items returned after 7 days or without tags/invoice.
3. Items with signs of use or wear.

Return Shipping Charges

• For general returns (like change of mind or size issue), a ₹150 return charge will be deducted from your refund/store credit.
• If you’re returning due to a damaged or incorrect item, return pickup is free.
• If pickup is not available in your area, please self-ship the item. We’ll reimburse up to ₹200 once approved

Exchange Policy

• Exchanges are available for size or design, based on availability.
• No shipping charges for exchanges.
• Exchange orders of higher value must be prepaid. If lower, we’ll issue a store credit for the difference.

Refund & Store Credit Policy

• Refunds are only given if you received a wrong or damaged product – and only after we receive and inspect the return.
• For all other eligible returns, we issue a store credit valid for 1 year from the date of issue.
• Shipping and COD charges are non-refundable.
• Refunds are processed in 7–15 business days.

Note on Handcrafted Products

We celebrate imperfections! Slight variations in print, color, or texture are not considered defects — they’re the charm of handmade products.

Please Remember:

• Orders from other platforms (like Myntra or third-party stores) are not eligible for returns/exchanges at Ethnic Story.
• We reserve the right to make the final decision in any case.